What are Virtual Call Centres?
Virtual call centres hire work-at-home employees based around the globe to provide 24/7 customer service, chat, or technical support. It can be directly for a specific company or as part of an agency contracted to numerous companies.
When customers call the companies the call centre software routes the calls out to the direct lines of available agents.
Depending on which service you provide, an agent will typically have a script, appropriate answer of the most frequently asked questions. Larger organisations may give you access to a software database to access responses and log actions.
Who’s it for?
- Practically anyone
- Better suited to talkative or orally expressive people
Skills
- Linguistic fluency
- Ability to read and follow a script with a natural tone
- Ability to clearly explain over the phone; pointing and waving your hands around doesn’t cut it
Start Up
If you have a landline telephone and a quite place to work without being interrupted, you’re already 90% there.
Think about using a headset to make handling computers, paperwork and notes easier.
A computer with a decent internet connection may also be required.
How You Make Your Income
Be as available as possible in the time slots required to take calls.
More technical rolls will pay better.
If you’re also willing make sales calls you may be on a commission, boosting your income.
Try these companies as a starting point:
WorkingSolutions.com
LiveOps.com
